Our Return & Refund Approach

At WEAVEW, we want customers to receive products in the condition described when placing an order. If you receive a product that appears defective, you can contact our support team to request a review under this policy.

Our return policy is limited to defective products. Each request is reviewed using the order information and supporting evidence provided by the customer.

This page explains the reporting period, evidence requirements, return instructions, and refund processing timeframe so you know what to expect.

Return Eligibility

WEAVEW accepts return requests for defective products only. If you believe the product you received has a manufacturing or functional defect, please contact our support team within the stated reporting period.

What Is a Defective Product?

A defective product is an item that has a product fault or functional issue that affects its intended use or condition. Please explain the issue clearly and provide supporting photos or video.

Conditions for Review

• The request must be submitted within 30 calendar days from the delivery date.
• The reported issue must relate to a defective product.
• Clear photo or video evidence must be provided.
• The product and order details must be available for our team to review.

Return Request Time Limit

If you believe your product is defective, you must contact WEAVEW within 30 calendar days from the date your order is delivered.

When Does the 30-Day Period Begin?

The reporting period begins on the delivery date of your order.

Why Is Timely Reporting Important?

Contacting us within the reporting period allows our team to review the reported issue and provide the applicable instructions.

Requests submitted after the 30-calendar-day reporting period may not qualify under this policy.

Photos & Supporting Evidence

Clear photo or video evidence is required when submitting a return or refund request. This helps our team understand the reported defect and review your request more accurately.

What Evidence Should You Provide?

• A clear photo or video of the product you received.
• Photos or video showing the defect clearly.
• Close-up images of the affected area, where helpful.
• An overall photo of the product, if relevant.

Tips for Clear Evidence

• Use good lighting so the issue is easy to see.
• Keep the product visible in the photos.
• Capture close-up images of the affected area.
• Explain the issue clearly in your message.

Please keep the product and its original packaging until our support team has reviewed your request and provided further instructions.

How to Request a Return or Refund

If you believe your product is defective and qualifies under this policy, follow the steps below to submit a request.

Please do not send a product back before receiving return instructions from our support team. A request is not considered approved until WEAVEW confirms it.

Request Review & Approval

Once we receive your request and supporting evidence, our support team will review the information to understand the reported product defect.

What We Review

• Your order details.
• The reported product defect.
• The photos or video submitted as evidence.
• Whether the request falls within the reporting window.

Additional Information

If the information provided is not sufficient to review the issue, our team may contact you for additional details or clearer evidence.

Approval Confirmation

Our team will provide the applicable instructions after reviewing your request. Please wait for confirmation before arranging or sending a return.

Return Shipping & Instructions

For approved claims involving products confirmed as defective under this policy, WEAVEW provides prepaid return shipping.

Prepaid Return Shipping

Once your claim has been approved, our support team will provide the applicable return instructions and prepaid return shipping information.

Before Sending a Product Back

• Wait for confirmation that your request is approved.
• Read the return instructions provided by our team.
• Follow the provided return shipping guidance.
• Keep relevant return communication for reference.

Please do not arrange or send a return shipment before receiving instructions from WEAVEW.

Refunds & Processing Time

When Is a Refund Considered?

Refunds are considered for defective products after the request has been reviewed and approved under this policy.

Refund Processing Time

Once your refund request has been approved, WEAVEW processes the refund within 10 business days.

When Will the Money Appear?

After a refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

The time taken by a financial institution to display a refund may differ from the time WEAVEW takes to process the approved refund.

Questions About Your Refund?

If you have questions about an approved refund, contact our support team with your order number so we can help review the available information.

Non-Returnable Situations & Exchanges

Change-of-Mind Requests

WEAVEW does not accept returns for change-of-mind requests. This includes situations where a customer simply no longer wants the product or changes their personal preference after purchasing.

Personal Preference

Requests based only on a change in personal preference are not covered by this return policy.

Exchanges

WEAVEW does not accept product exchanges under this policy.

Customer Information & Communication

Providing complete information helps our team review your request more efficiently.

Information to Include

• Your WEAVEW order number.
• The email address used at checkout.
• A clear description of the product defect.
• Required photos or video evidence.

Keep Your Order Information Available

Please keep your order confirmation and relevant communication available until your request has been reviewed and resolved.

Protect Your Personal Information

For your security, do not send payment card details, account passwords, or other sensitive login information through email or contact forms.

Return & Refund Frequently Asked Questions

Our Commitment to Clear Communication

We want the return and refund process to be easy to understand. That's why we explain the reporting window, eligible product issues, evidence requirements, and refund processing timeframe in this policy.

If you believe your product is defective, contact us with the relevant order details and supporting evidence. Our support team will review the information and guide you through the applicable process.

We encourage customers to read this policy before submitting a request so they know what information is needed and what to expect.