Privacy Policy

This Privacy Policy describes how WEAVEW may collect, use, disclose and retain personal information when you visit our website, place an order or contact us. It also explains certain choices and rights that may be available to you under applicable privacy laws.

The information collected and the way it is handled depend on how you interact with our website, the services and technologies enabled on our store, and the laws that apply to your circumstances.

Information We Collect

Depending on your interaction with our website, personal information may include:

• Contact information: Your name, email address, phone number, billing address and shipping address when you provide these details.
• Order information: Products ordered, order numbers, transaction records and information relating to return, refund or cancellation requests.
• Payment information: Information needed to process a payment. Payment details are generally handled by the payment provider used at checkout. The payment information available to WEAVEW depends on the provider and payment method.
• Customer support information: Information you provide when emailing us, submitting a contact form or requesting help with a product or order.
• Device and website information: Depending on the technologies enabled, this may include your IP address, browser type, device information, pages visited and interactions with our website.
• Account information: If customer accounts are available and you use one, information associated with that account and its settings may be processed.

We collect information that is relevant to the services you use and the purposes described in this Privacy Policy, subject to applicable law.

How We Collect Information

Information may be collected through the following methods, depending on the services and features used on our website:

• Directly from you: When you place an order, provide delivery information, use an available customer account or contact our support team.
• Through website technologies: Cookies and similar technologies may collect information about website activity, preferences and interactions, depending on the tools enabled and your settings.
• Through service providers: We may receive relevant information from providers involved in payment processing, shipping, website operation or services connected with your order.

How We Use Your Information

Personal information may be used for purposes including:

• Processing and managing orders and payments.
• Arranging shipping and providing order-related updates.
• Responding to enquiries and providing customer support.
• Managing return, refund and cancellation requests under our published policies.
• Operating and maintaining our website and store services.
• Reviewing website activity where relevant technologies are enabled.
• Helping identify suspicious transactions and address potential fraud.
• Maintaining business records and meeting applicable legal requirements.
• Managing marketing communications where these communications are used and permitted by law.

We use information for purposes that are relevant to your interaction with WEAVEW and as otherwise permitted or required by applicable law.

How We Share Information

We may disclose relevant personal information to service providers when needed to operate our store, process an order, provide a requested service or meet applicable legal requirements.

Depending on the services actually used by our store, these providers may include:

• Shopify: Our e-commerce platform, which provides services supporting our online storefront and checkout.
• Payment providers: Services involved in processing payments and related transactions.
• Shipping providers: Services that may receive delivery information needed to transport an order.
• Technical service providers: Providers supporting website operation, security, analytics or customer communications where those services are used.
• Advertising providers: If advertising technologies are enabled, certain information may be disclosed to relevant providers according to applicable settings and laws.

Information may also be disclosed when required by law, in response to valid legal requests, to protect applicable rights and safety or in connection with a business transaction, subject to applicable legal requirements.

Certain disclosures of information for advertising or analytics may be treated as sharing, targeted advertising or similar activities under some privacy laws, even where no money is exchanged. Any rights relating to these activities depend on applicable law and the services in use.

Shopify and Third-Party Services

Our online store is hosted on Shopify. Information submitted through our website may be processed by Shopify and other service providers involved in transactions, website operation and services connected with your use of the store.

These providers may process information according to their own privacy policies, service arrangements and applicable legal requirements.

Depending on the provider and service, information may be processed or stored in countries other than your country of residence, subject to applicable law and the provider's practices.

For further information about Shopify's privacy practices, please review the Shopify Privacy Policy ↗.

Cookies and Similar Technologies

Our website and connected services may use cookies and similar technologies to support website functions, remember preferences and understand website activity. Where enabled, these technologies may also support analytics or advertising activities.

You may be able to manage certain cookies through your browser settings or through a privacy preference tool if one is available on our website. Blocking or limiting some cookies may affect certain website functions.

The choices available to you depend on the technologies in use, your settings and the laws that apply to your location.

Third-Party Links

Our website may contain links to external websites or services. These websites are operated separately and may have their own privacy policies and information-handling practices.

WEAVEW does not control the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information to them.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13 without consent where such consent is required by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details provided below. We will review the matter and take appropriate steps where required by applicable law.

Security and Data Retention

WEAVEW and the service providers involved in operating our store may use measures intended to protect personal information, appropriate to their respective roles and responsibilities.

However, no method of electronic transmission or information storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

Personal information may be retained for as long as reasonably necessary for order processing, customer support, business records, dispute resolution and applicable legal or accounting requirements. Retention periods depend on the type of information and the reason it is needed.

Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have rights relating to personal information associated with you. These rights may include:

• Access: Request access to personal information held about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of personal information, subject to applicable legal exceptions.
• Marketing choices: Unsubscribe from marketing emails using the unsubscribe link when provided. Messages necessary to process or manage an order may still be sent.
• Advertising choices: Where applicable, request to opt out of certain targeted advertising or data-sharing activities.

Additional rights may be available under the privacy laws that apply to your location. These may include rights relating to data portability, restriction of processing, objection to certain uses or review of a decision made through automated processing, where applicable.

To submit a privacy request, contact us using the details below. We may need to verify your identity before processing a request. Requests will be reviewed and handled in accordance with applicable law.

If we are unable to fulfill a request, we will handle it according to the requirements and exceptions provided by applicable law.

Changes to This Policy

We may revise this Privacy Policy when our practices, services or applicable legal requirements change.

Any revised version will be published on this page with an updated date. We encourage you to review this page periodically so you can stay informed about how information may be handled when using our website.